PETER Connects 6.2

PETER Connects by JDM Software BV is a professional call-handling and directory solution designed to help receptionists, service desks, and frontline teams manage high volumes of calls with speed and accuracy. It combines an intuitive attendant console with smart directory search, presence awareness, and caller context, so callers reach the right person the first time and operators work more efficiently.

Key capabilities include:

• Fast, unified search across company contacts and departments
• Keyboard-driven and click-to-dial call control for rapid handling
• Presence and line-state visibility to route calls based on availability
• Caller identification with configurable screen pops and notes
• Queue and wait-time visibility to monitor and balance workloads
• Integration options for enterprise directories and business applications

Built for reliability and scale, PETER Connects helps organizations improve caller experience, reduce wait times, and streamline daily operations for teams that live on the phone.

PETER Connects is developed by JDM Software BV. The most popular versions of this product among our users are: 6.0 and 6.1. The names of program executable files are PcaAttendant.EXE, PcaQueueMon.exe and PcaToolbarApp.exe.